LifeRing is dedicated to providing expert support services to both customers and partners. Our goal is to ensure every interaction is efficient, effective, and tailored to meet specific needs. We continuously seek feedback to improve every aspect of LifeRing so that it meets your needs. We encourage participation in our monthly User Working Group or direct communication with us to share insights and suggestions.

Our primary aim is to empower LifeRing Administrators with the necessary resources to support their company objectives and user base.

Communication Channels

To accommodate different preferences, we offer support through various channels:

• Email: A dedicated email address for inquiries and support requests.
• Phone: Available during UK business hours.
• Online: Video call with screen sharing.
• Knowledge Base: A library of articles, FAQs, and guides.
• Working Group: A monthly meeting where our customers can discuss issues, influence the LifeRing development roadmap, and provide feedback directly to our senior management team.

Our partner support team is focused on building strong relationships and ensuring that our partners have the tools and knowledge needed to promote our solutions and support their clients effectively. We aim to create mutually beneficial partnerships that drive growth for both parties.

Service Delivery

Our partner support services include:

• Account Management: Regular check-ins and meetings to discuss performance, challenges, and opportunities for collaboration.
• Technical Assistance: Providing technical guidance and troubleshooting support to ensure smooth integration and operation of our solutions.
• Marketing and Sales Support: Offering promotional materials, sales enablement tools, and joint marketing initiatives to boost visibility and sales.

Communication Channels

Partners have direct access to a dedicated account manager and additional resources such as:

• Partner Portal: An exclusive online platform for accessing resources, tracking support tickets, and managing partnerships.
• Workshops: Regular events designed to share insights, best practices, and new product features.

Training and Development

We are committed to the professional development of our partners, offering specialised training programs and ongoing education to keep them up-to-date with the latest advancements in our technology, systems, and processes.

For customers facing complex issues, we offer advanced technical support options designed to resolve the most challenging problems efficiently and effectively.

Communication Channels

To accommodate different preferences, we offer support through various channels:

1. Dedicated Support Team
2. Remote Access Tools
3. Collaborative Problem-Solving Sessions
4. Escalation Path
5. Customised Solutions
6. Post-Resolution Follow-Up
7. Out of Hours Support

By offering these advanced technical support options, we aim to provide unparalleled assistance to customers and partners dealing with complex issues and configurations.

LifeRing's support services are designed to cater to the diverse needs of our customers and partners. Whether you require basic assistance or advanced technical support, our team is dedicated to ensuring your experience with LifeRing is smooth and productive.

We value your feedback and participation in our ongoing efforts to improve our services, and we are always here to help you achieve your goals.